[et_pb_section fb_built=”1″ admin_label=”FAQ’s” _builder_version=”4.20.0″ global_colors_info=”{}”][et_pb_row admin_label=”row” _builder_version=”4.17.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”intro FAQ” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” global_colors_info=”{}”]<\/p>\n
Please find below the most common questions from our families, and our answers: we hope this will help! If you have more questions, do not hesitate to check our General Conditions<\/a><\/span> or contact us by email or phone. Thank you!<\/p>\n [\/et_pb_text][et_pb_toggle title=”What are the benefits of being a Penguins member?” admin_label=”What are the benefits of being a Penguins member?” _builder_version=”4.22.2″ title_font_size=”17px” global_colors_info=”{}”]<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”If my child is already a Penguins member, can they unregister and come back without paying the Penguins Membership Fee again?” admin_label=”If my child is already a Penguins member, can they unregister and come back without paying the Penguins Membership Fee again?” _builder_version=”4.18.0″ title_font_size=”17px” global_colors_info=”{}”]<\/p>\n Yes. The Membership Fee is paid only once. If the member drops the course, he\/she can sign up again for Penguins activities without having to pay a new Membership fee.<\/p>\n We remind you that if you wish to un-register, it is necessary to inform us by email at info@penguinsbarcelona<\/span> before the 20th of the month prior the month of your cancellation. Example: you should inform us by email before April 20th if you want to un-register as of May.<\/p>\n<\/div>\n Please read our\u00a0General terms and Conditions of use<\/a><\/strong><\/span> for more information.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”How can I book a %22make-up%22 class for AIPAP, BABY, WHITE o GREEN Penguins activities? ” admin_label=”How can I book a %22make-up%22 class for AIPAP, BABY o WHITE Penguins activities? ” _builder_version=”4.17.4″ title_font_size=”17px” z_index_tablet=”500″ title_text_shadow_horizontal_length_tablet=”0px” title_text_shadow_vertical_length_tablet=”0px” title_text_shadow_blur_strength_tablet=”1px” closed_title_text_shadow_horizontal_length_tablet=”0px” closed_title_text_shadow_vertical_length_tablet=”0px” closed_title_text_shadow_blur_strength_tablet=”1px” body_text_shadow_horizontal_length_tablet=”0px” body_text_shadow_vertical_length_tablet=”0px” body_text_shadow_blur_strength_tablet=”1px” body_link_text_shadow_horizontal_length_tablet=”0px” body_link_text_shadow_vertical_length_tablet=”0px” body_link_text_shadow_blur_strength_tablet=”1px” body_ul_text_shadow_horizontal_length_tablet=”0px” body_ul_text_shadow_vertical_length_tablet=”0px” body_ul_text_shadow_blur_strength_tablet=”1px” body_ol_text_shadow_horizontal_length_tablet=”0px” body_ol_text_shadow_vertical_length_tablet=”0px” body_ol_text_shadow_blur_strength_tablet=”1px” body_quote_text_shadow_horizontal_length_tablet=”0px” body_quote_text_shadow_vertical_length_tablet=”0px” body_quote_text_shadow_blur_strength_tablet=”1px” box_shadow_horizontal_tablet=”0px” box_shadow_vertical_tablet=”0px” box_shadow_blur_tablet=”40px” box_shadow_spread_tablet=”0px” text_shadow_horizontal_length_tablet=”0px” text_shadow_vertical_length_tablet=”0px” text_shadow_blur_strength_tablet=”1px” global_colors_info=”{}”]<\/p>\n Dear families, <\/p>\n Please read our\u00a0General terms and Conditions of use<\/a><\/strong><\/span> for more information.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”I just enrolled in a waiting list. What happens next?” admin_label=”I just enrolled in a waiting list. What happens next?” _builder_version=”4.17.4″ title_font_size=”17px” z_index_tablet=”500″ title_text_shadow_horizontal_length_tablet=”0px” title_text_shadow_vertical_length_tablet=”0px” title_text_shadow_blur_strength_tablet=”1px” closed_title_text_shadow_horizontal_length_tablet=”0px” closed_title_text_shadow_vertical_length_tablet=”0px” closed_title_text_shadow_blur_strength_tablet=”1px” body_text_shadow_horizontal_length_tablet=”0px” body_text_shadow_vertical_length_tablet=”0px” body_text_shadow_blur_strength_tablet=”1px” body_link_text_shadow_horizontal_length_tablet=”0px” body_link_text_shadow_vertical_length_tablet=”0px” body_link_text_shadow_blur_strength_tablet=”1px” body_ul_text_shadow_horizontal_length_tablet=”0px” body_ul_text_shadow_vertical_length_tablet=”0px” body_ul_text_shadow_blur_strength_tablet=”1px” body_ol_text_shadow_horizontal_length_tablet=”0px” body_ol_text_shadow_vertical_length_tablet=”0px” body_ol_text_shadow_blur_strength_tablet=”1px” body_quote_text_shadow_horizontal_length_tablet=”0px” body_quote_text_shadow_vertical_length_tablet=”0px” body_quote_text_shadow_blur_strength_tablet=”1px” box_shadow_horizontal_tablet=”0px” box_shadow_vertical_tablet=”0px” box_shadow_blur_tablet=”40px” box_shadow_spread_tablet=”0px” text_shadow_horizontal_length_tablet=”0px” text_shadow_vertical_length_tablet=”0px” text_shadow_blur_strength_tablet=”1px” global_colors_info=”{}”]<\/p>\n <\/p>\n Please read our\u00a0General terms and Conditions of use<\/a><\/strong><\/span> for more information.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”What should I bring on the first day?” admin_label=”What should I bring on the first day?” _builder_version=”4.27.4″ title_font_size=”17px” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n In water, for hygiene reasons, it is mandatory to use:<\/p>\n PENGUINS will not supply plastic shoe covers, with the aim of reducing plastic waste and protecting the environment. We ask all customers (children and adults), parents or companions to come with clean pool flip flops to access the locker room and pool area.<\/p>\n We recommend not to bring valuable personal items (watch, swimming suit, computer, cameras…) ; PENGUINS will not be liable in case of loss or theft. Please read our\u00a0General terms and Conditions of use<\/a><\/strong><\/span> for more information.<\/em><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”What can I buy at Penguins?” admin_label=”What can I buy at Penguins?” _builder_version=”4.17.4″ title_font_size=”17px” global_colors_info=”{}”]<\/p>\n Here at Penguins we always sell:<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Who can enter the water with the baby?” admin_label=”Who can enter the water with the baby?” _builder_version=”4.17.4″ title_font_size=”17px” global_colors_info=”{}”]<\/p>\n Any adult over 18 years of trust of the baby! Grandparents, relatives and people who take care of the baby.<\/p>\n Please read our\u00a0General terms and Conditions of use<\/a><\/strong><\/span> for more information.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Once registered, do I have to renew my registration every month?” admin_label=”Once registered, do I have to renew my registration every month?” _builder_version=”4.17.4″ title_font_size=”17px” global_colors_info=”{}”]<\/p>\n No! Once done, your registration is renewed automatically every month. You can always view your reservation for the current and next month on our website, in your personal space. If you wish to make a class\/time change, please contact us by phone or email.<\/p>\n If you wish to unregister, it is necessary to inform us by email at info@penguinsbarcelona before the 20th of the month prior the month of your cancellation. Example: you should inform us by email before April 20th if you want to un-register as of May.<\/p>\n Please read our\u00a0General terms and Conditions of use<\/a><\/strong><\/span> for more information.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Can I change the schedule of my class while I am registered?” admin_label=”Can I change the schedule of my class while I am registered?” _builder_version=”4.20.0″ title_font_size=”17px” global_colors_info=”{}”]<\/p>\n Yes, no problem! You will see all details and explanation here: https:\/\/penguinsbarcelona.com\/en\/cambios-de-grupo\/<\/a><\/span><\/p>\n Please read our\u00a0General terms and Conditions of use<\/a><\/strong><\/span> for more information.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”AIPAP: Can I take more than one class per week?” admin_label=”AIPAP: Can I take more than one class per week?” _builder_version=”4.17.4″ title_font_size=”17px” global_colors_info=”{}”]<\/p>\n Can I take more than one class per week?<\/strong> Yes, as long as you have not had any complication during your pregnancy, you can take as many classes as you wish. If there is any complication with your pregnancy, we recommend you consult your gynecologist so that he can advise you what to do.<\/p>\n And can I take two classes on the same day?<\/strong> In the case of a pregnancy without complications, there would be no problem. The AIPAP program is not counterproductive for pregnancy: the more physical activity, the better! But it is always recommended to ask your gynecologist first.<\/p>\n Please read our\u00a0General terms and Conditions of use<\/a><\/strong><\/span> for more information.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”BABIES: Can I do two classes a week?” admin_label=”BABIES: Can I do two classes a week?” _builder_version=”4.17.4″ title_font_size=”17px” global_colors_info=”{}”]<\/p>\n Can the baby take two classes a week?<\/strong> Yes, aquatic activity is ideal to help the baby’s physical development. More physical activity will give more autonomy to the baby, and thus more happiness! For babies with a lot of energy, who do not sleep well at night, who suffer from stomach pain… physical activity in the water is recommended.<\/p>\n What about 2 consecutive days?<\/strong> No problem! And two classes on the same day?<\/strong> Exceptionally, as a “make-up class” there would be no problem, but this is in general not recommended. Indeed, swimming is an intense activity for the baby, with a lot of stimulation: two classes in a row may be too much for them.<\/p>\n Please read our\u00a0General terms and Conditions of use<\/a><\/strong><\/span> for more information.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”When do I know that my baby\/child is ready for the next level?” admin_label=”When do I know that my baby\/child is ready for the next level?” _builder_version=”4.18.0″ title_font_size=”17px” global_colors_info=”{}”]<\/p>\n As a general rule the levels in Penguins are: 0-1 years = Baby Penguins 1<\/span>, 1-2 years = Baby Penguins 2<\/span>, 2-3 years = White Penguins<\/span>. As soon as can swim on their own with 3 years old they enter the\u00a0Blue Penguins<\/span> group, where they swim autonomously. When your baby\/child is ready to change groups, the administration team will contact you to let us know your availability in order to find a new group. Normally we anticipate a couple of months to speed up the process of searching for a new position.<\/p>\n If you feel that your child is ready, and nobody told you anything, please feel free to ask our swimming coordinator!<\/p>\n Please read our\u00a0General terms and Conditions of use<\/a><\/strong><\/span> for more information.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”What is the annual calendar? On which days are there no classes?” admin_label=”What is the annual calendar? On which days are there no classes?” _builder_version=”4.17.4″ title_font_size=”17px” global_colors_info=”{}”]<\/p>\n ANNUAL CALENDAR<\/strong><\/p>\n You can consult the detailed calendar of the Penguins centers at this link: https:\/\/penguinsbarcelona.com\/calendario-penguins<\/a><\/strong><\/span>. IMPORTANT<\/strong>: For the school calendar: Penguins follows the official school calendar of the “Departament d’Educaci\u00f3 de la Generalitat de Catalunya”.<\/p>\n HOLIDAYS AND ANNUAL CLOSING<\/strong><\/p>\n IMPORTANT<\/strong>: PENGUINS classes are paid through monthly payments: classes can not be paid separately. Monthly fees will be paid in full, even if the school year ends before the end of the month. It will not be possible to “make-up” a class which has been cancelled because of school calendar, bank holiday or annual closing. In the same way, the monthly fee will remain the same even if there are more than 4 classes in a month (ex: five tuesdays in a month).<\/p>\n<\/div>\n <\/p>\n Please read our\u00a0General terms and Conditions of use<\/a><\/strong><\/span> for more information.<\/em><\/p>\n <\/p>\n <\/p>\n [\/et_pb_toggle][et_pb_toggle title=”How and when should I cancel my registration (%22bajas%22)?” admin_label=”How and when should I cancel my registration (%22bajas%22)?” _builder_version=”4.26.0″ title_font_size=”17px” global_colors_info=”{}”]<\/p>\n VOLUNTARY UNREGISTRATION (“BAJA”):<\/strong> Requesting a voluntary cancellation before the end of the school year will not entitle you to a refund of the amount paid for the Membership Entry Fee or the current monthly fee.<\/p>\n If you wish to un-register during a month, it will not be possible to ask for the return of the subscription already paid.<\/p>\n UNREGISTRATION for PREGNANCY PREPARATION COURSES:<\/strong> Please read our\u00a0General terms and Conditions of use<\/a><\/strong><\/span> for more information.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”How should I pay? ” admin_label=”How should I pay? ” _builder_version=”4.17.4″ title_font_size=”17px” global_colors_info=”{}”]<\/p>\n Registration and monthly fees:<\/strong> If you wish to pay by credit card or cash<\/span>: a full trimester will have to be\u00a0paid in advance to avoid extra administration work and charges.\u00a0Absences<\/span>: we remind you that paid courses cannot be refunded in case the customer cannot attend a class.<\/p>\n Please read our\u00a0General terms and Conditions of use<\/a><\/strong><\/span> for more information.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”How can I request a change of bank account?” admin_label=”How can I request a change of bank account?” _builder_version=”4.20.0″ title_font_size=”17px” global_colors_info=”{}”]<\/p>\n You simply have to enter your personal account, and in the payer’s profile enter “edit”, and change the IBAN number in the data. That’s it!\u00a0<\/p>\n Please read our\u00a0General terms and Conditions of use<\/a><\/strong><\/span> for more information.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”What happens if I sign up in the middle of the month?” admin_label=”What happens if I sign up in the middle of the month?” _builder_version=”4.17.4″ title_font_size=”17px” global_colors_info=”{}”]<\/p>\n In Penguins you can sign up at any time through our website: the system will automatically indicate the correct amount to be paid. On the\u00a0 first month, you will only pay the proportional fee, only for the classes you will attend!<\/p>\n Please read our\u00a0General terms and Conditions of use<\/a><\/strong><\/span> for more information.<\/p>\n [\/et_pb_toggle][et_pb_accordion disabled_on=”on|on|on” _builder_version=”4.16″ toggle_text_color=”#4b9bd1″ disabled=”on” global_colors_info=”{}”][et_pb_accordion_item title=”Why is swimming so good for babies?” open=”on” _builder_version=”4.16″ global_colors_info=”{}”]“Scientific studies confirm the benefits of aquatic activities for babies and young children in different areas, not only psychomotor. It is a completely safe activity if done in the right environment, with the right staff. It is an excellent activity to practice with parents”. Dr. VICENTE MOLINA, Head of the Department of Pediatrics, Hospital Universitario Quir\u00f3n Dexeus.<\/em><\/p>\n Early childhood stimulation in the aquatic environment brings babies significant benefits, in different areas: intellectual, psychological, emotional, motor, socio-emotional and organic. Many scientific studies confirm that this activity is very important in the psychomotor development of children:<\/p>\n More information on \u201cNews\u201d. Our pool at Penguins meets all the above requirements: it has been specifically designed for babies and children.<\/strong> Asthma: Asthma is a chronic disease affecting the respiratory system. Many pediatricians recommend the practice of physical activities in the water for asthmatic children since it does not cause excessive pressure on the chest, it is practiced in a humid environment, and increases breathing capacity.<\/p>\n Atopic dermatitis: is an inflammation of the skin which is also known as eczema: the skin of children who suffer from eczema presents a constant state of dryness. Swimming is adequate as long as the child\u2019s skin is hydrated after each bath. At Penguins we recommend starting pool activities when parents feel ready: it is important that the water experience is positive as of the very beginning, and that parents convey a feeling of safety and serenity to their baby. FREQUENTLY ASKED QUESTIONS (and their answers :)) Please find below the most common questions from our families, and our answers: we hope this will help! If you have more questions, do not hesitate to check our General Conditions or contact us by email or phone. Thank you! Flexibility in unsubscribing and registering without any extra […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":" [et_pb_section fb_built=\"1\" admin_label=\"FAQ's\" _builder_version=\"4.20.0\" global_colors_info=\"{}\"][et_pb_row _builder_version=\"4.16\" background_size=\"initial\" background_position=\"top_left\" background_repeat=\"repeat\" global_colors_info=\"{}\" theme_builder_area=\"post_content\"][et_pb_column type=\"4_4\" _builder_version=\"4.16\" custom_padding=\"|||\" global_colors_info=\"{}\" custom_padding__hover=\"|||\" theme_builder_area=\"post_content\"][et_pb_text admin_label=\"PREGUNTAS FRECUENTES\" _builder_version=\"4.20.0\" background_size=\"initial\" background_position=\"top_left\" background_repeat=\"repeat\" hover_enabled=\"0\" use_border_color=\"off\" border_color=\"#ffffff\" border_style=\"solid\" global_colors_info=\"{}\" theme_builder_area=\"post_content\" sticky_enabled=\"0\"]<\/p> A continuaci\u00f3 us donem resposta a les preguntes m\u00e9s freq\u00fcents de les nostres fam\u00edlies. Esperem que t'ajudi! Si tens m\u00e9s preguntes, si us plau consulta les nostres Condicions Generals<\/a><\/strong><\/span> o contacta amb nosaltres per email o tel\u00e8fon. Gr\u00e0cies!<\/p> [\/et_pb_text][et_pb_toggle title=\"Quins beneficis t\u00e9 ser soci\/a Penguins?\" admin_label=\"Quins beneficis t\u00e9 ser soci\/a Penguins?\" _builder_version=\"4.18.0\" title_font_size=\"18\" title_font_size_tablet=\"\" title_font_size_phone=\"\" title_font_size_last_edited=\"on|phone\" global_colors_info=\"{}\" theme_builder_area=\"post_content\"]<\/p> Els beneficis s\u00f3n els seg\u00fcents:<\/p> [\/et_pb_toggle][et_pb_toggle title=\"Si el meu fill ja \u00e9s soci\/a Penguins, es pot donar de baixa i tornar sense pagar de nou la Quota d'Entrada Soci\/a Penguins?\" admin_label=\"Si el meu fill ja \u00e9s soci\/a Penguins, es pot donar de baixa i tornar sense pagar de nou la Quota d'Entrada Soci\/a Penguins?\" _builder_version=\"4.18.0\" title_font_size=\"18\" title_font_size_tablet=\"\" title_font_size_phone=\"\" title_font_size_last_edited=\"on|phone\" global_colors_info=\"{}\" theme_builder_area=\"post_content\"]<\/p> S\u00ed. La Quota d'Entrada Soci\/a nom\u00e9s es paga una \u00fanica vegada. Si el soci\/a se dona de baixa, podr\u00e0 tornar a apuntar a activitats Penguins sense suposar aix\u00f2 el pagament d'una nova quota d'entrada. Recordem que \u00e9s imprescindible comunicar la baixa via mail, abans del dia 20 del mes anterior, al mail info@penguinsbarcelona.com. Consultar a l'apartat \u201cBaixes\u201d per a m\u00e9s informaci\u00f3.<\/p> M\u00e9s informaci\u00f3 en les nostres <\/em>Condicions Generals<\/a><\/u><\/em><\/strong>.<\/em><\/p> [\/et_pb_toggle][et_pb_toggle title=\"Com puc recuperar una classe AIPAP, BABY, WHITE o GREEN Penguins?\" admin_label=\"Com puc recuperar una classe AIPAP, BABY o WHITE Penguins?\" _builder_version=\"4.16\" title_font_size=\"18px\" title_font_size_tablet=\"\" title_font_size_phone=\"\" title_font_size_last_edited=\"on|\" z_index_tablet=\"500\" title_text_shadow_horizontal_length_tablet=\"0px\" title_text_shadow_vertical_length_tablet=\"0px\" title_text_shadow_blur_strength_tablet=\"1px\" closed_title_text_shadow_horizontal_length_tablet=\"0px\" closed_title_text_shadow_vertical_length_tablet=\"0px\" closed_title_text_shadow_blur_strength_tablet=\"1px\" body_text_shadow_horizontal_length_tablet=\"0px\" body_text_shadow_vertical_length_tablet=\"0px\" body_text_shadow_blur_strength_tablet=\"1px\" body_link_text_shadow_horizontal_length_tablet=\"0px\" body_link_text_shadow_vertical_length_tablet=\"0px\" body_link_text_shadow_blur_strength_tablet=\"1px\" body_ul_text_shadow_horizontal_length_tablet=\"0px\" body_ul_text_shadow_vertical_length_tablet=\"0px\" body_ul_text_shadow_blur_strength_tablet=\"1px\" body_ol_text_shadow_horizontal_length_tablet=\"0px\" body_ol_text_shadow_vertical_length_tablet=\"0px\" body_ol_text_shadow_blur_strength_tablet=\"1px\" body_quote_text_shadow_horizontal_length_tablet=\"0px\" body_quote_text_shadow_vertical_length_tablet=\"0px\" body_quote_text_shadow_blur_strength_tablet=\"1px\" box_shadow_horizontal_tablet=\"0px\" box_shadow_vertical_tablet=\"0px\" box_shadow_blur_tablet=\"40px\" box_shadow_spread_tablet=\"0px\" text_shadow_horizontal_length_tablet=\"0px\" text_shadow_vertical_length_tablet=\"0px\" text_shadow_blur_strength_tablet=\"1px\" global_colors_info=\"{}\" theme_builder_area=\"post_content\"]<\/p> Des de la nostra web podeu gestionar de forma simple i r\u00e0pida la cancel\u00b7laci\u00f3 de les vostres classes AIPAP, BABY o WHITE PENGUINS i la posterior reserva de recuperaci\u00f3, sense necessitat de trucar ni enviar un email a l'equip PENGUINS. Amb aquesta nova opci\u00f3, podreu acollir-vos a tots els horaris d'altres nadons que s'hagin hagut d'absentar de les seves classes.<\/p> Per a accedir a aquesta funcionalitat<\/strong>: Heu d'accedir al vostre espai personal a trav\u00e9s del lloc web de Penguins, despr\u00e9s fent click en \u201cHORARIS I RESERVES\u201d (o directament en https:\/\/penguins.app.keeptrack.dk\/user\/bookings<\/span><\/a>). Una vegada en el vostre espai, aneu a \u201cLes meves Reserves\u201d per a anul\u00b7lar la classe desitjada. El sistema us deixa la possibilitat de reservar una classe de recuperaci\u00f3 en l'horari que us vagi millor (m\u00e9s a baix en la part \u201cCLASSES DE RECUPERACI\u00d3\u201d). Us ho expliquem tot en aquest petit vid\u00e9o: https:\/\/www.youtube.com\/watch?v=-YuagZ9UCPE<\/a><\/strong><\/span>. Atenci\u00f3<\/span>: el sistema no funciona amb Internet Explorer; \u00e9s recomanat utilitzar Safari, Chrome, Firefox, Edge etc\u2026<\/em><\/p> Recordem alguns punts importants:<\/p> M\u00e9s informaci\u00f3 en les nostres Condicions Generals<\/a><\/strong><\/span>.<\/em><\/p> [\/et_pb_toggle][et_pb_toggle title=\"Us heu apuntat a una llista d'espera? Com funciona?\" admin_label=\"Us heu apuntat a una llista d'espera? Com funciona?\" _builder_version=\"4.16\" title_font_size=\"18px\" title_font_size_tablet=\"\" title_font_size_phone=\"\" title_font_size_last_edited=\"on|\" z_index_tablet=\"500\" title_text_shadow_horizontal_length_tablet=\"0px\" title_text_shadow_vertical_length_tablet=\"0px\" title_text_shadow_blur_strength_tablet=\"1px\" closed_title_text_shadow_horizontal_length_tablet=\"0px\" closed_title_text_shadow_vertical_length_tablet=\"0px\" closed_title_text_shadow_blur_strength_tablet=\"1px\" body_text_shadow_horizontal_length_tablet=\"0px\" body_text_shadow_vertical_length_tablet=\"0px\" body_text_shadow_blur_strength_tablet=\"1px\" body_link_text_shadow_horizontal_length_tablet=\"0px\" body_link_text_shadow_vertical_length_tablet=\"0px\" body_link_text_shadow_blur_strength_tablet=\"1px\" body_ul_text_shadow_horizontal_length_tablet=\"0px\" body_ul_text_shadow_vertical_length_tablet=\"0px\" body_ul_text_shadow_blur_strength_tablet=\"1px\" body_ol_text_shadow_horizontal_length_tablet=\"0px\" body_ol_text_shadow_vertical_length_tablet=\"0px\" body_ol_text_shadow_blur_strength_tablet=\"1px\" body_quote_text_shadow_horizontal_length_tablet=\"0px\" body_quote_text_shadow_vertical_length_tablet=\"0px\" body_quote_text_shadow_blur_strength_tablet=\"1px\" box_shadow_horizontal_tablet=\"0px\" box_shadow_vertical_tablet=\"0px\" box_shadow_blur_tablet=\"40px\" box_shadow_spread_tablet=\"0px\" text_shadow_horizontal_length_tablet=\"0px\" text_shadow_vertical_length_tablet=\"0px\" text_shadow_blur_strength_tablet=\"1px\" global_colors_info=\"{}\" theme_builder_area=\"post_content\"]<\/p> \u00a0<\/p> M\u00e9s informaci\u00f3 en les nostres Condicions Generals<\/a><\/strong><\/span>.<\/em><\/p> [\/et_pb_toggle][et_pb_toggle title=\"Qu\u00e8 cal portar el primer dia de classe?\" admin_label=\"Qu\u00e8 cal portar el primer dia de classe?\" _builder_version=\"4.18.0\" title_font_size=\"18\" title_font_size_tablet=\"\" title_font_size_phone=\"\" title_font_size_last_edited=\"on|desktop\" global_colors_info=\"{}\" theme_builder_area=\"post_content\"]<\/p> A l'aigua, per motius d'higiene \u00e9s obligatori usar:<\/strong><\/p> PENGUINS no subministrar\u00e0 protectors per les sabates de pl\u00e0stic, amb l'objectiu de reduir els residus de pl\u00e0stic i cuidar el medi ambient. Demanem a tots els clients (nens i adults), pares\/mares o acompanyants venir amb xancletes netes de piscina per a accedir a la zona vestuari i piscina. En el cas de no voler utilitzar xancletes, PENGUINS subministrar\u00e0 uns peucos reutilitzables: es cobraran el dia de la recollida en efectiu o amb targeta de cr\u00e8dit (0.50\u20ac en total); tots els ingressos es lliuraran a la Fundaci\u00f3 ECOMAR per a la protecci\u00f3 dels oceans.<\/p> Recomanem no portar objectes de valor i personals, ja que PENGUINS no es far\u00e0 responsable en cas de p\u00e8rdua o sostracci\u00f3 d'aquests. M\u00e9s informaci\u00f3 en les nostres Condicions Generals<\/a><\/strong><\/span>.<\/em><\/p> [\/et_pb_toggle][et_pb_toggle title=\"Qu\u00e8 puc comprar a Penguins?\" admin_label=\"Qu\u00e8 puc comprar a Penguins?\" _builder_version=\"4.16\" title_font_size=\"18\" title_font_size_tablet=\"\" title_font_size_phone=\"\" title_font_size_last_edited=\"on|desktop\" global_colors_info=\"{}\" theme_builder_area=\"post_content\"]<\/p> Aqu\u00ed a Penguins sempre venem:<\/p> [\/et_pb_toggle][et_pb_toggle title=\"Qui pot entrar a l'aigua amb el nad\u00f3?\" admin_label=\"Qui pot entrar a l'aigua amb el nad\u00f3?\" _builder_version=\"4.16\" title_font_size=\"18\" title_font_size_tablet=\"\" title_font_size_phone=\"\" title_font_size_last_edited=\"on|desktop\" global_colors_info=\"{}\" theme_builder_area=\"post_content\"]<\/p> Qualsevol adult de m\u00e9s de 18 anys de confian\u00e7a del nad\u00f3! Avis, familiars i persones que cuidin als nadons.<\/p> M\u00e9s informaci\u00f3 en les nostres <\/em>Condicions Generals<\/a><\/u><\/em><\/strong>.<\/em><\/p> [\/et_pb_toggle][et_pb_toggle title=\"Una vegada inscrit s'ha de renovar mes a mes?\" admin_label=\"Una vegada inscrit s'ha de renovar mes a mes?\" _builder_version=\"4.16\" title_font_size=\"18\" title_font_size_tablet=\"\" title_font_size_phone=\"\" title_font_size_last_edited=\"on|phone\" global_colors_info=\"{}\" theme_builder_area=\"post_content\"]<\/p> No! una vegada realitzada, la inscripci\u00f3 es renova de forma autom\u00e0tica cada mes. Sempre podeu visualitzar la vostra reserva per al mes en curs i el proper dins de la nostra web, en el vostre espai personal.<\/p> Si desitgeu realitzar un canvi de classe\/hora, si us plau contactar amb nosaltres per tel\u00e8fon o per email.<\/p> M\u00e9s informaci\u00f3 en les nostres <\/em>Condicions Generals<\/a><\/u><\/em><\/strong>.<\/em><\/p> [\/et_pb_toggle][et_pb_toggle title=\"Puc canviar-me d'horari al llarg del curs?\" admin_label=\"Puc canviar-me d'horari al llarg del curs?\" _builder_version=\"4.16\" title_font_size=\"18\" title_font_size_tablet=\"\" title_font_size_phone=\"\" title_font_size_last_edited=\"on|phone\" global_colors_info=\"{}\" theme_builder_area=\"post_content\"]<\/p> S\u00ed! Si us plau, contactar amb el nostre equip per email o per tel\u00e8fon, i mirarem opcions per a canviar de grup. Si no hi ha disponibilitat en el grup desitjat, l'alumne estar\u00e0 inscrit en llista d'espera i romandr\u00e0 en el seu grup actual fins que s'alliberi una pla\u00e7a.<\/p> M\u00e9s informaci\u00f3 en les nostres <\/em>Condicions Generals<\/a><\/u><\/em><\/strong>.<\/em><\/p> [\/et_pb_toggle][et_pb_toggle title=\"AIPAP: Puc realitzar m\u00e9s d'una classe a la setmana?\" admin_label=\"AIPAP: Puc realitzar m\u00e9s d'una classe a la setmana?\" _builder_version=\"4.16\" title_font_size=\"18\" title_font_size_tablet=\"\" title_font_size_phone=\"\" title_font_size_last_edited=\"on|phone\" global_colors_info=\"{}\" theme_builder_area=\"post_content\"]<\/p> AIPAP: Puc realitzar m\u00e9s d'una classe a la setmana?<\/strong> S\u00ed, sempre que no h\u00e0giu tingut cap complicaci\u00f3 durant l'embar\u00e0s podeu realitzar tantes classes com desitgeu. En el cas que hi hagi alguna complicaci\u00f3 amb el vostre embar\u00e0s, us recomanar\u00edem consultar-lo amb el vostre ginec\u00f2leg per tal que us en doni el consentiment.<\/p> I dues classes el mateix dia?<\/strong> En el cas d'un embar\u00e0s sense complicacions, no hi hauria problema. No \u00e9s contraproduent per a l'embar\u00e0s, quanta m\u00e9s activitat f\u00edsica, millor!<\/p> [\/et_pb_toggle][et_pb_toggle title=\"NADONS: Puc realitzar dues classes a la setmana?\" admin_label=\"NADONS: Puc realitzar dues classes a la setmana?\" _builder_version=\"4.16\" title_font_size=\"18\" title_font_size_tablet=\"\" title_font_size_phone=\"\" title_font_size_last_edited=\"on|phone\" global_colors_info=\"{}\" theme_builder_area=\"post_content\"]<\/p> Puc realitzar dues classes a la setmana?<\/strong> S\u00ed, l'activitat aqu\u00e0tica \u00e9s ideal per a fomentar el desenvolupament f\u00edsic del nad\u00f3. Quanta m\u00e9s activitat f\u00edsica major autonomia li donem al nad\u00f3 i per tant major felicitat! A m\u00e9s per a tots aquells nadons amb molta energia, que no dormen b\u00e9 a les nits o que no van b\u00e9 de ventre, encara \u00e9s m\u00e9s recomanable l'activitat a l'aigua.<\/p> I dos dies consecutius?<\/strong> no hi hauria cap problema! I dues classes el mateix dia?<\/strong> Excepcionalment, com a recuperaci\u00f3 no hi hauria problema tot i que no com a normal general. B\u00e0sicament perqu\u00e8 busquem una compensaci\u00f3 en les rutines al llarg de la setmana i \u00e9s una activitat amb molt\u00edssima estimulaci\u00f3 per al nad\u00f3, per la qual cosa considerem que dues classes seguides podria ser massa intens per a ells.<\/p> [\/et_pb_toggle][et_pb_toggle title=\"Quan s\u00e9 que el meu fill est\u00e0 llest per a canviar de nivell?\" admin_label=\"Quan s\u00e9 que el meu fill est\u00e0 llest per a canviar de nivell?\" _builder_version=\"4.18.0\" title_font_size=\"18\" title_font_size_tablet=\"\" title_font_size_phone=\"\" title_font_size_last_edited=\"on|phone\" global_colors_info=\"{}\" theme_builder_area=\"post_content\"]<\/p> Per norma general els nivells en Penguins s\u00f3n: <\/strong>0-1 anys = Baby Penguins 1; 1-2 anys = Baby Penguins 2; 2-3 anys = White Penguins. Un cop ja neden solets i tenen els 3 anys, passen a Blue Penguins, on ja venen sols.<\/p> Quan el vostre beb\u00e8\/nen est\u00e0 llest\/a per a fer un canvi de grup, l'equip d'administraci\u00f3 contactar\u00e0 amb vosaltres perqu\u00e8 ens feu saber la vostra disponibilitat amb la condici\u00f3 de buscar un nou grup. Normalment ens anticipem un parell de mesos per a agilitzar el proc\u00e9s de cerca d'una nova pla\u00e7a. Si sentiu que el vostre nen ja est\u00e0 llest i ning\u00fa us ha dit res, podeu parlar amb la professora i ella us explicar\u00e0.<\/p> [\/et_pb_toggle][et_pb_toggle title=\"Com \u00e9s el calendari anual? Quins dies no hi ha classes?\" disabled_on=\"off|off|off\" admin_label=\"Com \u00e9s el calendari anual? Quins dies no hi ha classes?\" _builder_version=\"4.17.4\" title_font_size=\"18\" title_font_size_tablet=\"\" title_font_size_phone=\"\" title_font_size_last_edited=\"on|phone\" global_colors_info=\"{}\" theme_builder_area=\"post_content\"]<\/p> CALENDARI ANUAL<\/strong><\/p> Podreu consultar en aquest enlla\u00e7 el calendari detallat dels centres\u00a0Penguins: https:\/\/penguinsbarcelona.com\/calendario-penguins<\/a><\/strong><\/span>. IMPORTANT: Per al calendari escolar:\u00a0Penguins\u00a0segueix el calendari lectiu oficial del \"Departament\u00a0d'Educaci\u00f3\u00a0de la Generalitat de Catalunya\".<\/p>\n
<\/span>You are now able to cancel\u00a0a class and book a make-up class at a later time, without needing to call or send an email to Penguins team. With this new option of “MAKE-UPS”, you will be able to\u00a0cancel your attendance to your normal BABY, WHITE PENGUINS or AIPAP class, and attend another class where a place has been freed-up by another family.
<\/span>To access this new functionality:<\/i> you first need to log-in your personal account through Penguins website, then by entering \u201cHORARIOS Y RESERVAS\u201d (or directly\u00a0access via\u00a0https:\/\/penguins.app.keeptrack.dk\/user\/bookings<\/span><\/a>). You should then go to “My Bookings\u201d to cancel the specific class you cannot join; the system then gives you the possibility to book a make-up class at a different time (below, in the section \u201cMAKE-UPS\u201d). Here is a link to the video that explains with a small tutorial how easy it is to manage your cancellations and make-up classes: https:\/\/www.youtube.com\/watch?v=-YuagZ9UCPE<\/strong><\/span><\/a>
<\/span>Please allow us to remind few important points:<\/i><\/p>\n\n
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It is essential to notify your cancellation (“baja”) by filling out this CANCELLATION FORM<\/strong><\/span><\/a> before the 20th of the previous month. If you notify your cancellation after the 20th of the previous month, the monthly fee will be charged in full.<\/p>\n
The day you un-register from the AIPAP course because you will give birth, please inform us by email, to notify your request. The classes that you cannot attend will be appointed on a VOUCHER, with the amount corresponding to the classes you have not been able to join. This VOUCHER can be used later for any other activity offered by PENGUINS after childbirth. The VOUCHER can be exchanged during the current term.<\/p>\n
The monthly payments will exclusively be invoiced by SEPA direct debit<\/span>: payments will be sent through to all accounts\u00a0every month between the 1st and 5th day of every month. To avoid confusion and refunds, we ask that any change of account holder\/number to be communicated to the Administration, in writing, before the 15th day of each month.<\/p>\n\n
\n[\/et_pb_accordion_item][et_pb_accordion_item title=”Which pools are suitable for babies?” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]The type of installation to use with babies is more important than what parents may initially think.<\/p>\n\n
\n[\/et_pb_accordion_item][et_pb_accordion_item title=”As of which age will my child know how to swim?” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]This will depend on each child, and on his\/her previous experience in the water. According to several studies, the locomotor system is sufficiently developed to enable swimming as of 4 years old. However, many children who practice water activities from an early age will start moving autonomously as of 3 years old, or even sometimes as of 2 years old.
\n[\/et_pb_accordion_item][et_pb_accordion_item title=”When is it not appropriate to go to the pool?” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]When a baby or a child is sick and\/or has fever, he should not go to the pool. Children suffering from ear infection or viral skin infections, should not go to the pool either.
\n[\/et_pb_accordion_item][et_pb_accordion_item title=”Is it recommended to for a child to practice activities in water if he suffers from: 1\/ Otitis, 2\/ Asthma, or 3\/ Atopic dermatitis?” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]Otitis is an infection which affects the different structures of the ear, causing inflammation. For children more prone to such infections, it is recommended to use made-to- measure ear plugs, to prevent water from entering the ear canal. Children should also be dried gently after the bath with a towel, or a dryer at minimal speed.<\/p>\n
\n[\/et_pb_accordion_item][et_pb_accordion_item title=”If my child has a disability you can swim?” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]Yes of course. For most children, swimming and psychomotor activities in water general has a very positive impact on their development. At Penguins, we believe that all children should have the opportunity to learn to swim, and enjoy all the benefits of this activity.
\n[\/et_pb_accordion_item][et_pb_accordion_item title=”As of when is the baby ready to discover the aquatic environment?” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]The baby is ready to discover the aquatic environment as of day one. The earlier the better, in order to make them familiar with water and prevent the unwanted “fear of water” to appear.<\/p>\n
\n[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"PREGUNTES FREQ\u00dcENTS<\/h1>