Our new automatic system to recover classes!

Winter has arrived! It’s very cold suddenly … what a change, in very few weeks! Unfortunately, with the cold temperatures many babies and children have also caught cold, sometimes fever and coughing… it is a pity that they cannot attend their swimming lessons due to sickness! In Penguins we know the extreme importance of giving continuity in the classes: learning to swim is a long-term process, and we do not want your little ones to lose their classes without being able to recover them.

This is the reason why the Penguins Team has worked hard to offer all families a new service for automatic recovery (“make-up”) of classes, for all babies and children up to 3 years, and pregnant women. From now on you can recover the classes of BABY PENGUINS, WHITE PENGUINS and AIPAP (pregnant women), as long as there are available slots in the classes.

It’s simple! From now on, you will able to cancel a class and book a make-up class at a later time, without needing to call or send an email to Penguins. With this new option of “MAKE-UPS”, you will be able to cancel your attendance to your normal class and attend another class where a place has been freed-up by another family (always and exclusively for medical reasons).

To access this new functionality: you first need to log-in your personal account through Penguins website, then enter “HORARIOS Y RESERVAS” (or directly access via https://penguins.app.keeptrack.dk/user/bookings). You should then go to “My Bookings” to cancel the specific class you cannot join; the system then gives you the possibility to book a make-up class at a different time (below, in the section “MAKE-UPS”). Here is a link to the video that explains with a small tutorial how easy it is to manage your cancellations and make-up classes: https://goo.gl/a8r5gf.

Please allow us to remind few important points:

• According to Penguins policy, BABY and WHITE PENGUINS classes can be recovered exclusively for medical reasons.
• The system allows you to book a make-up class only if you have previously cancelled the class, before the class. No make-up class can be booked if you have not cancelled it upfront. From the cancellation of a class, the system offers you 30 days to book a make up class.
• All make up class have to be booked through our website. We are not able to manage make-up classes outside the system.
• Once the class is canceled and the make-up class is reserved, the system does not allow any change to be made (cancel the planned absence, nor change the recovery date).
• To ensure we maintain the quality of our swimming lessons, our team prepares the class for the existing group. This means that maybe, the level of a class will not match 100% the needs of the family catching up a class.

We hope you will enjoy this new functionality! Thanks for your continued trust in Penguins!

? the Penguins team