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CLASS CANCELLATION AND MAKE-UPS

How can I cancel a class, and book a make-up a class?

From our website you can easily and quickly manage the cancellation of your AIPAP, BABY, WHITE or GREEN PENGUINS classes, and book a make-up class later on, without the need to call or send an email to the PENGUINS team. With this new option, you will be able to take advantage of all the schedules of other babies who had to cancel their own class. This video will explain to you all the details. 

Please allow us to remind few important points:

  • The recovery of the cancelled class is subject to the availability of classes released by other families. PENGUINS cannot guarantee the recovery of canceled classes.
  • The system allows you to book a make-up class only if you have previously cancelled the class, before the class. No make-up class can be booked if you have not cancelled it upfront.
  • BANK HOLIDAYS: PENGUINS will be closed on all days which coincide with national, regional or local festivities. On those days the facility will not open, and it will not be possible to recover the class at another time.
  • You can cancel your class until 4 hours before the class starts.
  • For Baby 1/2, White and Green Penguins: In the event that you have proceeded to a change of level, it is important to take into account that the system will allow you to recover the pending classes exclusively at the current level, i.e. at the level prior to the group change.
  • Once the class is canceled, the system does not allow cancellation of the planned absence. Once you cancel your class, you have 60 days to make up your class through the system.
  • Make-up classes can only be used while you are enrolled, and these classes will be cancelled once you withdraw from Penguins.

Please read our General terms and Conditions of use for more information 🙂

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